Welcome to Wag Websites! We're thrilled to help you get your online presence up and running smoothly on our reliable hosting services. If you're switching from another provider, our website migration service is designed to make the transition as seamless as possible. In this article, we'll walk you through what our migration services include, eligibility details, and everything else you need to know to get started.
What's Included in Our Free Migration Service
Every hosting plan at Wag Websites comes with one free migration for an eligible website. Our expert team will handle the heavy lifting, transferring your site's files, databases, emails, and configurations to our servers. This means you can focus on what matters most—growing your business—while we ensure your site is migrated efficiently and securely.
If your previous hosting provider uses a compatible version of cPanel, we may even be able to migrate your entire account, including multiple websites, all at no extra cost. It's our way of making the switch even easier for you!
Eligibility and What We Can Migrate
To qualify for our free migration, your website needs to meet a few straightforward criteria. We're here to support most standard setups, but here are some key points:
- Website must not be part of a proprietary website builder system or package. Examples of these would be GoDaddy Website Builder or Wix.com. These types of websites can not be migrated to other platforms, and you will need to rebuild your site using our included SiteJet Site Builder (or contact us for a custom quote).
- Access to Your Old Hosting Account: You'll need to provide us with login credentials or necessary access to your previous provider's account so we can safely transfer your data.
- Storage Space Compatibility: Your website's storage usage should fit within the limits of the hosting plan you've selected with us.
- Supported Technologies: We support modern, secure versions of PHP and other common technologies. If your site relies on outdated PHP versions that we no longer support for security reasons, we may not be able to migrate it for free.
Don't worry if you're unsure—our team will review your setup during the initial assessment and let you know if everything looks good to go.
When Migration Might Require Additional Help
Sometimes, migrations can be a bit more complex, and we're happy to assist with those too! For instance:
- If your site needs custom development work to complete the move.
- If you're looking to migrate multiple websites beyond what's covered in our free service.
In these cases, we offer professional support at our standard hourly rate of $100 per hour. We'll always provide a detailed quote upfront, so there are no surprises, and we'll only proceed once you give us the green light. Our goal is to make sure your migration is tailored to your needs and completed with the highest quality.
Handling Cancellations and Money-Back Guarantees
We stand behind our services with a 30-Day Money-Back Guarantee for web hosting plans (please note, this doesn't apply to cloud servers). If you decide to cancel within that period or at any time, we're here to support a smooth exit. However, we won't be able to migrate your site back to another provider for free—that's something you'll need to handle yourself or through your new host. Additional website migration services provided for a fee beyond the included free migration are not refundable - the money back guarantee only applies to the hosting services payment.
If you do decide we aren't a good fit, and would like our help with the reverse migration, we can certainly assist at our standard hourly rate of $100 per hour. Just reach out, and we'll discuss options to make it as hassle-free as possible.
Important Disclaimers and Best Practices
At Wag Websites, your data's safety is a top priority, and we take every precaution during migrations. That said, please keep these points in mind for the best experience:
- Backups Are Key: We strongly recommend creating your own backups of your website before requesting a migration. This ensures you have a safety net in case anything unexpected happens.
- Potential Downtime: While we aim to minimize interruptions, some brief downtime may occur during the migration process as we update DNS settings and finalize the transfer.
- Our Responsibility: We're committed to handling your migration with care, but please note that Wag Websites is not responsible for any data loss that may occur. By following best practices like backing up your site, we can work together to keep everything running smoothly.
If you have any questions or are ready to start your migration, our friendly support team is just a click or call away. We're excited to welcome you to Wag Websites and help your site thrive—let's get migrating!
