We offer a Premium Support addon for Web Hosting and Cloud Server plans, enhancing our standard managed services, which include server configuration, security, monitoring, and cPanel account management for emails, files, and databases.
Benefits of Premium Support
Priority Response
Premium Support ensures faster responses during busy periods, prioritizing your support tickets.
Extended Hours
Get support on weekends and holidays (10AM-3PM), with guaranteed responses during these times.
Additional Assistance
Includes hands-on help with tasks like WordPress installation or email setup on mobile devices, beyond standard server and cPanel support. Note: This addon does not replace Website Maintenance or Repair services.
Pricing and Terms
Add Premium Support for $20/month (billed monthly or annually depending on the billing term of your hosting account). See our terms of service for details.
Why Choose Premium Support?
Our mission is to ensure your satisfaction. Premium Support offers enhanced assistance for website/device setup and priority support on weekends/holidays, while keeping standard plans affordable for those who don’t need extra help. All customers receive superior US-based support, regardless of plan.
